The ViewPoint

Hello Everyone,

Happy New Year 2012!

It is hard to  believe how quickly 2011 passed.  We had a very memorable year here at West View.  A majorrenovation that lasted 6 months plus and left us with a beautiful “new” home.  Thank you  to all our residents and families and staff who endured this major project.

We converted to an electronic medical record and installed Point of Care kiosks to assist our nursing staff better capture care tasks and residents condition.  We improved our Quality Improvement process and committee work to identify issues needing improvement and we aggressively addressed whatever was identified.

We converted from a tray and food truck meal pass to steam tables on each floor to bring the food fresher and hotter to our residents.  We have worked on and improved our main dining room experience increasing “specials” and tableside service at that location.  Our resident council meeting on the Neighborhoods have continued offering better insight of our residents likes and dislikes and ways to better recognize their independence. 

Along the way we had a Deficiency Free State and Federal Survey and an outstanding Resident and Family Satisfaction Survey of which we are most proud.

In 2012 it will be our challenge to improve our Patient and Resident Satisfaction and our service delivery .  We continue to seek your comments positive and otherwise so we may use in our efforts to be better at meeting your needs.

I  hope you enjoy our first newsletter of 2012, I am particularly fond of the “Ask Bella” column this month.  There are lots of activities and I hope to see you enjoying some during the month.

We are proud to recognize our December Whatever it Takes award winner Kim Anderson.  Kim works in our Business Office and handles a variety of tasks including resident accounts very effectively.  Thanks Kim for doing Whatever It Takes.

I wish you all good health and happiness in the coming year.  Thank you for your continued trust in our care.

Sincerely,

 Hugh Hall